Q: What requirements do I need to rent?

1. Be over 25 years old. 👉 In Argentina, we also rent to drivers aged 22 to 25 by paying the reduced deductible co-insurance, which lowers the security deposit and the deductible in case of damage. 2. Have a valid driver’s license. (Make sure to bring the physical license. We do not accept learner or probationary licenses.) 3. Leave a security deposit. You can do this with a credit card (temporary hold 48 hours before the rental starts) or, for eligible vehicles, via bank transfer. 👉 In Peru, for certain vehicles, it is possible to rent without a security deposit, provided that our support team previously validates the driver’s profile as eligible for this option. The platform will clearly indicate which vehicles have a $0 security deposit.

Question 1

What is Rentennials and how does it work?

Accepted Answer

Rentennials is the leading carsharing platform in Latin America. We are transforming the way people rent vehicles by offering a completely different experience from traditional rental companies, which are known for unclear contracts, hidden fees, high prices, and impersonal service. At Rentennials , we fight against that so you can enjoy your trip the way you deserve. We stand out for our transparency, personalized service, fair prices, and a 100% digital and simple process, always prioritizing the safety of our users. We want you to enjoy the true freedom of moving how you want, with a modern and hassle-free rental experience. Join the Rentennials revolution and discover how we are changing mobility around the world. We recommend downloading our app from Google Play or Apple Store , registering, and immediately accessing a complete catalog of vehicles based on your selected location.

Question 2

How do I rent a vehicle?

Accepted Answer

Reservations must be made through our website or app. Steps: 1. Filter your search by city, dates, and time to find the ideal vehicle. 2. Select and send a request! 3. Before that, we’ll ask you to register by filling in some personal details. 4. Once the request is sent, the host must accept it so you can pay a reservation fee. (You can send multiple requests to different vehicles; some will have an instant booking option.) 5. With the payment , your vehicle is reserved. The remaining amount will be paid directly to the host when receiving the vehicle. 6. Don’t forget to complete the check-in in time before pickup!

Question 3

Is it safe?

Accepted Answer

Absolutely! At Rentennials, we prioritize the safety of our users above all else! We carefully verify the identity of hosts and renters as well as their vehicles. All vehicles also include insurance coverage to protect you during your trip. Our payment system is 100% secure and encrypted to ensure your peace of mind with every transaction. Our hosts care about providing an excellent experience, and you’ll be able to rate them after the rental! If a host doesn’t show up, doesn’t respond, cancels, or anything else, we’ll always be ready to provide the best solution. We work hard to be the best rental platform in the world—check out our reviews here: On Google Maps, our Mendoza offices Trust Pilot

Question 4

What requirements do I need to rent?

Accepted Answer

1. Be over 25 years old.
👉 In Argentina, we also rent to drivers aged 22 to 25 by paying the reduced deductible co-insurance, which lowers the security deposit and the deductible in case of damage.
2. Have a valid driver’s license.
(Make sure to bring the physical license. We do not accept learner or probationary licenses.)
3. Leave a security deposit.
You can do this with a credit card (temporary hold 48 hours before the rental starts) or, for eligible vehicles, via bank transfer.
👉 In Peru, for certain vehicles, it is possible to rent without a security deposit, provided that our support team previously validates the driver’s profile as eligible for this option. The platform will clearly indicate which vehicles have a $0 security deposit.

Question 5

How does the payment system work?

Accepted Answer

To confirm your booking, we’ll ask for a partial upfront payment, which you can pay by card. The remaining amount is paid directly to the host when you receive the vehicle. Accepted payment methods vary by host, but the most common are: cash, bank transfer , and in some cases, credit card .

Question 6

What is the cancellation policy?

Accepted Answer

You can cancel your Rentennial up to 48 hours before the start of the trip and receive a full refund of your deposit. You also have the option to add Rentennials Cover , a cancellation insurance that allows you to cancel up to 5 hours after the rental has started, for a small fee. If you’re booking less than 48 hours in advance, no worries: Rentennials Cover will be included in the price so you can cancel up to 5 hours after the start and get a full refund of your deposit.

Question 7

Can someone else drive the vehicle I rented?

Accepted Answer

Yes, you can add an additional driver for free during check-in. The additional driver must be over 25 years old and have a valid physical license.

Question 8

What happens if I have an accident or get a fine?

Accepted Answer

In case of an accident, we recommend contacting the Rentennials support team to assist you! WhatsApp +5492617014716 , as well as the host and/or the insurance company. All vehicles include insurance. In minor incidents, the host and renter can agree on a fee without charging the deposit. In more serious cases, the deposit will be used to involve the insurance. Fines are the renter’s responsibility and must be paid in full. Since fines are not always issued immediately, if a fine is reported after the rental period, the renter is still responsible for paying it.

Question 9

How and where do I receive my rented vehicle?

Accepted Answer

During the request process, the system will ask if you want delivery to a city location (free) or to the airport (may have a cost). The host must deliver the vehicle clean and with a full tank, and you must return it the same way. You can ask us or the host about delivery fees for locations far from the vehicle's zone.

Question 10

Insurance policy and safety measures

Accepted Answer

Although the vehicle’s safety is the host’s responsibility, Rentennials only accepts well-maintained vehicles with few years of use. If a vehicle is reported in poor condition, it will be removed immediately. Rentennials requires hosts to have insurance authorized for car rental without a driver. It is the host’s responsibility to keep the insurance updated and provide a copy of the policy to the client at delivery.

Question 11

How do I check in?

Accepted Answer

Currently, check-in can only be done through our app! Download it and register with the same email (Gmail/Facebook) you used to book. Download from PlayStore or AppStore Go to: My Trips ➤ Confirmed ➤ View Booking Details ➤ Check-in. Click here to view a guide: You must complete all steps so the host can deliver the vehicle. 1. Driver’s Info: Information of the person who will drive. 2. Driver’s License: Take photos of a valid physical license (no digital versions accepted). 2. Identity Verification: Grant access to your phone’s camera. Follow the instructions to verify your identity (must be the driver). 3. Additional Driver: You can add one for free (must be over 25). (Optional) 4. Security Deposit: (Enabled after identity verification and 48 hours before the rental). A temporary hold will be placed on your credit card in USD for the rental duration and refunded at the end. This amount is not charged, only held. (Refunds may take up to 10 days depending on your bank). 5. Contract Signature: Sign the digital contract to start your rental! (You’ll receive a code via email; check spam or change your email if you don’t get it).

Question 12

What is the security deposit? When is it refunded?

Accepted Answer

The security deposit is an amount left as a guarantee during the rental and is refunded if there are no issues.
👉 With a credit card
A temporary hold (not a charge) is placed during the rental period.
The amount is automatically released at the end, according to the bank’s processing times.
👉 Via bank transfer / MercadoPago
For eligible vehicles, the deposit can be made via bank transfer or MercadoPago by paying an insurance fee.
It must be completed 48 hours before the rental starts and is refunded at the end, once everything has been verified to be in order.
👉 In Peru
In Peru, certain selected vehicles may be rented without a security deposit. For vehicles that do require a deposit, it must be processed exclusively with a credit card, without exception. This will be clearly communicated on our platform at the time of selecting the vehicle.

Question 13

What happens if I exceed the allowed kilometers?

Accepted Answer

Each host sets the allowed kilometers/miles per day. Some offer unlimited mileage; others have limits. Minimums may start at 300 km/day, which accumulate over your rental period. For example, a 2-day rental gives you 600 km total. Exceeding this total incurs extra charges: half-day rate for every extra 150 km. For example, if you drive 700 km in 2 days, you pay half a day extra; 800 km would be a full extra day, and so on in 150 km increments. In reality, it’s rare to exceed these limits unless you travel long distances between provinces/states.

Question 14

How do I register as a Rentennial?

Accepted Answer

To become a Rentennial, download our app from Google Play or Apple Store , find the « Post vehicle » option in the menu, and start uploading your vehicle’s information and photos. Our team will then verify your data and approve or reject your request based on our service policies. You can view this blog post with the steps to post your vehicle here .

Question 15

What requirements must I meet to rent out my vehicle?

Accepted Answer

1. Your vehicle must be under 10 years old and have less than 150,000 km. 2. Valid vehicle registration document. 3. Valid technical inspection (VTV/RTO or the relevant certification in your area). 4. You must have comprehensive insurance with deductible, including a clause for 'Car rental without driver' (Contact us for more info).

Question 16

How is the payment system and who sets the prices?

Accepted Answer

You set your vehicle’s daily rate (with our recommendation) based on the type and model, ensuring fair competition with other Rentennials. The APP charges users 20% upfront as a reservation. You then collect the remaining 80% when delivering the vehicle. We recommend payment via cash, bank transfer, or digital wallet. Never hand over the vehicle without full payment at delivery.

Question 17

How does the security deposit system work?

Accepted Answer

Rentennials holds a security deposit on the client’s credit card. This amount is defined by our support team and serves to cover possible damages during the rental. This amount does not represent the maximum cost the client might have to pay in case of damage.

Question 18

How does the deductible system work?

Accepted Answer

All our vehicles have full insurance with a deductible. This means that in case of an accident, the client only pays a fixed maximum amount. If repair costs exceed that amount, insurance covers the rest. Note: this deductible is different from the security deposit held on the card.

Question 19

How much money does a Rentennial earn on average?

Accepted Answer

A vehicle rents for around 15 days a month depending on the city and demand. We’ve seen monthly earnings of $500 to $750 USD per vehicle. Our model lets you collect 80% of the rental fee (20% goes to Rentennials), and you receive your payment when handing over the vehicle. Check our Becoming a Rentennial section for more info.

Question 20

What should I consider when renting out my vehicle?

Accepted Answer

At the time of delivery, we recommend taking photos of the entire vehicle (left side, right side, front, back, interior, and odometer). We’ve included a photo guide. Send these photos to the renter as proof of condition, and upon return, you can verify it was returned in the same state. If any disagreement arises, you can request mediation by contacting the Rentennials support team.

Question 21

What are my responsibilities as a host?

Accepted Answer

You must keep the vehicle in excellent mechanical condition. The vehicle must be delivered clean and with a full tank. The client is only required to return it with a full tank. (We currently charge the client a cleaning fee so they don’t have to worry about returning it clean. Rentennials does not take commission on this amount; you can use it for cleaning.)

Question 22

What happens if the client gets a fine?

Accepted Answer

After the vehicle is returned, check for any fines during the rental period. If a fine appears, we can charge the client using their credit card info held for the security deposit. To initiate this process, contact our support team.

Question 23

I want to earn money renting my vehicle, what do I need?

Accepted Answer

To become a Rentennial, we recommend reading the frequently asked questions for hosts and then How to rent step-by-step . Also read about the benefits of renting your vehicle . You can also contact our host onboarding team.

Question 24

General information for renting your vehicle

Accepted Answer

Here’s everything you need to know to rent your vehicle on Rentennials. How to post your vehicle How to take good photos of your car How to manage rental requests on Rentennials Features and tools for hosts Vehicle handoff tips

Frequently Asked Questions

CLIENTS

RENTERS

To confirm your booking, we’ll ask for a partial upfront payment, which you can pay by card. The remaining amount is paid directly to the host when you receive the vehicle. Accepted payment methods vary by host, but the most common are: cash, bank transfer, and in some cases, credit card.

Yes, you can add an additional driver for free during check-in. The additional driver must be over 25 years old and have a valid physical license.

RENTENNIALS

OWNERS

Rentennials holds a security deposit on the client’s credit card. This amount is defined by our support team and serves to cover possible damages during the rental. This amount does not represent the maximum cost the client might have to pay in case of damage.

All our vehicles have full insurance with a deductible. This means that in case of an accident, the client only pays a fixed maximum amount. If repair costs exceed that amount, insurance covers the rest. Note: this deductible is different from the security deposit held on the card.

After the vehicle is returned, check for any fines during the rental period. If a fine appears, we can charge the client using their credit card info held for the security deposit. To initiate this process, contact our support team.

To become a Rentennial, we recommend reading the frequently asked questions for hosts and then How to rent step-by-step. Also read about the benefits of renting your vehicle. You can also contact our host onboarding team.

Here’s everything you need to know to rent your vehicle on Rentennials.
How to post your vehicle
How to take good photos of your car
How to manage rental requests on Rentennials
Features and tools for hosts
Vehicle handoff tips

CLIENTS

RENTERS

How do I rent a vehicle?

Is it safe?

What requirements do I need to rent?

How does the payment system work?

To confirm your booking, we’ll ask for a partial upfront payment, which you can pay by card. The remaining amount is paid directly to the host when you receive the vehicle. Accepted payment methods vary by host, but the most common are: cash, bank transfer, and in some cases, credit card.

What is the cancellation policy?

Can someone else drive the vehicle I rented?

Yes, you can add an additional driver for free during check-in. The additional driver must be over 25 years old and have a valid physical license.

What happens if I have an accident or get a fine?

How and where do I receive my rented vehicle?

Insurance policy and safety measures

How do I check in?

What is the security deposit? When is it refunded?

What happens if I exceed the allowed kilometers?

RENTENNIALS

OWNERS

What requirements must I meet to rent out my vehicle?

How is the payment system and who sets the prices?

How does the security deposit system work?

Rentennials holds a security deposit on the client’s credit card. This amount is defined by our support team and serves to cover possible damages during the rental. This amount does not represent the maximum cost the client might have to pay in case of damage.

How does the deductible system work?

All our vehicles have full insurance with a deductible. This means that in case of an accident, the client only pays a fixed maximum amount. If repair costs exceed that amount, insurance covers the rest. Note: this deductible is different from the security deposit held on the card.

How much money does a Rentennial earn on average?

What should I consider when renting out my vehicle?

What are my responsibilities as a host?

What happens if the client gets a fine?

After the vehicle is returned, check for any fines during the rental period. If a fine appears, we can charge the client using their credit card info held for the security deposit. To initiate this process, contact our support team.

I want to earn money renting my vehicle, what do I need?

To become a Rentennial, we recommend reading the frequently asked questions for hosts and then How to rent step-by-step. Also read about the benefits of renting your vehicle. You can also contact our host onboarding team.

General information for renting your vehicle

Here’s everything you need to know to rent your vehicle on Rentennials.How to post your vehicleHow to take good photos of your carHow to manage rental requests on RentennialsFeatures and tools for hostsVehicle handoff tips

Here’s everything you need to know to rent your vehicle on Rentennials.
How to post your vehicle
How to take good photos of your car
How to manage rental requests on Rentennials
Features and tools for hosts
Vehicle handoff tips